Privacy Policy
Effective Date: April 2026
At Bean to Pod, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.
1. Information We Collect
To provide our services and process your orders, we collect the following personal information:
- Contact Details: Your name, email address, phone number, and physical shipping address.
- Order History: Details of the products you have purchased from us.
- Technical Data: Your IP address, browser type, and how you interact with our website (via cookies).
2. How We Use Your Information
We use your data strictly for business purposes, including:
- Order Fulfillment: To process your transactions and coordinate delivery.
- Express Delivery Coordination: Sharing your phone number and address with our couriers to facilitate our 1-9 hour local delivery service in Greater London.
- Customer Support: To assist you with inquiries during our support hours (Mon – Sun, 9:00 AM – 9:00 PM).
- Warranty Management: Keeping records for your 3-year store warranty on coffee machines.
3. Payment Security and Processing
Your financial security is our priority.
- Secure Gateway: All payments are processed through Stripe, a secure and encrypted payment gateway.
- Payment Methods: We accept Visa and Mastercard.
- Data Minimization: Bean to Pod does not store, see, or have access to your full credit card numbers or CVV codes. All payment data is handled exclusively by Stripe in compliance with PCI-DSS standards.
4. Data Sharing with Third Parties
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to run our business:
- Payment Processors: Stripe (to process your GBP transactions).
- Delivery Partners: Local and national couriers (to deliver your coffee and machines).
- Legal Compliance: Only if required by the laws of England and Wales.
5. Your Rights (UK GDPR)
Under the laws of England and Wales, you have the following rights regarding your data:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request that we correct any inaccurate information.
- Deletion: The right to request that we delete your data (subject to legal record-keeping requirements for tax and warranty purposes).
- Withdrawal of Consent: You may opt-out of marketing communications at any time.
6. Cookies
Our website uses cookies to improve your browsing experience and remember your cart items. You can manage your cookie preferences through your browser settings.
7. Contact Information
For any questions regarding this Privacy Policy or how your data is handled, please contact our data protection representative:
Bean to Pod
- Email: support@beantopod.com
- Phone: +44 7478 987766
- Address: Thames Rd, London E16 2EZ, United Kingdom
- Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM (GMT)
