Terms of Service
Effective Date: April 2026
Welcome to Bean to Pod. These Terms of Service ("Terms") govern your use of our website and the purchase of our coffee products, machines, and accessories. By accessing our site and placing an order, you agree to be bound by the following terms and conditions.
1. General Conditions
By agreeing to these Terms, you represent that you are at least 18 years of age. We reserve the right to refuse service to anyone for any reason at any time. Your use of this website is subject to the laws of England and Wales.
2. Products and Pricing
- Accuracy: We strive to provide the most accurate descriptions and images of our coffee capsules and equipment. However, we do not warrant that product descriptions or other content are error-free.
- Currency: All prices are listed in British Pounds (GBP £).
- Changes: We reserve the right to modify prices or discontinue products without prior notice.
3. Payments and Billing
- Secure Processing: All payments are processed strictly through the Stripe secure gateway.
- Accepted Methods: We accept major credit and debit cards, including Visa and Mastercard. No other payment methods are accepted.
- Integrity: You agree to provide current, complete, and accurate purchase and account information for all orders.
4. Shipping and Delivery Terms
Our delivery services are categorized by location to ensure maximum efficiency:
- Local Express Courier (Greater London): Available exclusively for eligible postcodes. Delivery occurs within 1 to 9 hours of order confirmation for orders placed before 8:00 PM (GMT).
- Standard UK Delivery: For all other regions, standard shipping applies with a typical processing time of 1 business day and delivery within 1-3 business days.
- Hours of Operation: Our delivery and dispatch teams operate Monday to Sunday, 9:00 AM – 9:00 PM (GMT).
5. Returns, Refunds, and Perishable Goods
To comply with health and hygiene standards, we enforce a strict return policy:
- Perishable Goods: Coffee beans, capsules, and pods cannot be returned or refunded if the factory seal or original packaging has been opened or tampered with.
- Equipment: Coffee machines may be returned within 14 days of receipt, provided they are unused and in their original, unopened factory packaging.
- Fees: There are no restocking fees for eligible returns. Please refer to our full Return and Refund Policy for details.
6. 3-Year Store Warranty
We provide a 3-year limited store warranty on all coffee machines purchased from Bean to Pod. This warranty covers functional defects under normal residential use and is provided in addition to any existing manufacturer warranties. This does not cover damage resulting from misuse or accidental damage.
7. Limitation of Liability
Bean to Pod shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or inability to use our services, within the maximum extent permitted by the laws of England and Wales.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website.
10. Contact Information
If you have any questions regarding these Terms of Service, please reach out to us during our support hours:
Bean to Pod
- Email: support@beantopod.com
- Phone: +44 7478 987766
- Address: Thames Rd, London E16 2EZ, United Kingdom
- Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM (GMT)
