Return and Refund Policy
Effective Date: April 2026
At Bean to Pod, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which returns and refunds are processed to ensure a fair and transparent experience for all our customers.
1. Return Conditions
A. Perishable Goods (Coffee Beans & Capsules)
To maintain strict health and hygiene standards, coffee beans, capsules, and pods are considered perishable goods.
- Non-Returnable: We cannot accept returns or offer refunds for any coffee products once the original factory seal or packaging has been opened or tampered with.
- Returnable: You may return unopened and sealed coffee products within 14 days of delivery.
B. Equipment (Coffee Machines & Accessories)
We offer a 14-day return period for coffee machines and hardware.
- Eligibility: To be eligible for a return, the machine must be unused, in its original, unopened factory packaging, and in the same condition that you received it.
- Inspection: All returned equipment is subject to inspection upon arrival at our warehouse before a refund is approved.
2. 3-Year Store Warranty
We provide an industry-leading 3-year limited store warranty on all coffee machines purchased directly from Bean to Pod.
- This warranty covers functional defects and mechanical failures under normal home use.
- This is provided in addition to any standard manufacturer warranties.
- This warranty does not cover damage caused by misuse, neglect, accidental damage, or commercial use.
3. Damaged or Faulty Items
If you receive an item that is damaged during transit or has a manufacturing defect:
- Please contact us immediately at support@beantopod.com.
- Provide your order number and clear photos of the damage or a description of the fault.
- We will arrange for a replacement or a full refund at no additional cost to you.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds are processed immediately via Stripe to your original payment method (Visa, Mastercard, etc.).
- Timeline: While we issue refunds immediately, it typically takes 5 to 10 business days for the credit to appear on your bank statement, depending on your financial institution.
- Shipping Costs: Original shipping charges are non-refundable. For "change of mind" returns, the customer is responsible for the return shipping costs.
5. How to Initiate a Return
To start a return process, please contact our support team within the 14-day window. Do not send items back to our address without prior authorization from our team.
6. Contact Information
For any questions regarding returns, refunds, or warranty claims, please reach out to our dedicated support team:
Bean to Pod
- Email: support@beantopod.com
- Phone: +44 7478 987766
- Address: Thames Rd, London E16 2EZ, United Kingdom
- Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM (GMT)
